Terms of Service

What the service is

A subscription to restaurant operating software: point of sale, kitchen display, direct online ordering, payments workflows, inventory, scheduling, loyalty and back-office reporting. Which capabilities you get depends on your plan; the plan page is the reference and prices there are in Canadian dollars.

Capabilities labelled beta, early access or coming soon are exactly that. They are labelled in the product and on the pricing page, and you should not buy on the assumption that a labelled capability will arrive on a particular date.

Your account and your people

• You are responsible for the accuracy of what you enter — menu, prices, tax settings and staff records included.
• You control who has access and at what role, and you are responsible for what those people do with it.
• You agree not to attempt to breach the platform, access another business’s data, or use the service unlawfully.
• You are responsible for meeting your own obligations to your guests and staff, including privacy notices, consent and employment records.

Subscriptions, hardware and fees

• Subscriptions are billed per location, on the cadence chosen at sign-up, in Canadian dollars, with applicable taxes extra.
• Hardware is sold separately and is yours; onboarding and implementation are separate one-time fees.
• Payment processing is billed by the processor under its own agreement, not by Novaryq.
• Usage-based services — messaging, high-volume email, AI-assisted features, courier and marketplace charges — are billed separately, and the applicable rate is shown before you switch one on.
• Fees already paid are not refundable except where the law requires it.

Where a term programme applies — a founding-partner rate, for example — its commitment length and what happens at the end are stated on the page that sells it, and that statement governs.

Your data stays yours

You own your business data — menu, orders, guests, staff records and reporting. We process it to provide the service and for no other purpose. You can export it while your account is active and during the wind-down period after it closes.

Because direct ordering runs on your own storefront rather than a marketplace, the guest relationship is yours: the profiles and order history sit in your account, not in an intermediary’s.

Availability, and what we do not promise

The service is provided as is. Standard plans do not carry a contractual uptime guarantee, and we do not invent one here rather than publish a number we have not committed to operationally. Terminals are built to keep taking orders and cash through an outage precisely because networks and platforms both fail.

To the extent the law permits, our total liability for any claim relating to the service is limited to the subscription fees you paid in the twelve months before the claim. Nothing in these terms limits liability that cannot be limited by law — and consumer-protection rights under Quebec and other provincial law apply regardless of what this document says.

Ending the agreement

You may cancel in line with the term you agreed to; a month-to-month subscription and a twelve-month programme are different commitments and the page you bought from says which you took. We may suspend an account for non-payment or for use that endangers the platform or other customers, and we will tell you why.

On termination you keep the right to export your data during the wind-down period described in the privacy policy.

Changes, law and contact

We may update these terms; material changes will be communicated before they take effect, and the date at the top of this page changes with them. These terms are governed by the laws of the province in which your business is located and the federal laws of Canada that apply there. Questions: legal@novaryq.com.